FAQ / Help Center

Orders

How do I track my order?
Use our Order Tracking page and enter your order number & email.

Can I change or cancel my order?
Contact us within 1 business day at hello@kidswearbyzoe.com and we’ll try to help. Orders already shipped cannot be cancelled.

Shipping

How long does shipping take?
Orders typically process in 2-5 business days. Standard delivery is 5-15 business days depending on carrier and destination. See our Shipping Policy for details.

Returns & Exchanges

What is your return window?
Most items may be returned within [30] days of delivery. See Return & Exchange Policy for exceptions and instructions.

Sizing

How do I choose the right size?
See our Size Guide for detailed measurements and tips.

Payments

What payment methods do you accept?
Major credit/debit cards, PayPal, and select buy-now-pay-later options where available.

Product Safety

Do you provide safety warnings?
Yes — age guidance, choking hazard and flame-resistance info are shown on applicable product pages and in our Safety & Product Care page.

Gift Cards

Digital gift cards are delivered via email and are redeemable online at checkout.